Shipping and Returns

    Shipping by registered mail:

within 21 business days ( depending on the post)

The website or the Kisim Company is not responsible for a delay in the delivery of a product for reasons that are not under its control: force majeure, strikes, slowdowns  and technical glitches of the Israel Post, and if the Customer does not collect the Products within 7 days after receiving the summons to come to a branch of the post office.

Request for delivery by courier: should be made in advance before product is shipped.

Price of delivery varies depending on the destination.


   Returns and Exchanges  of Kisim bags: 

You can exchange or return full-priced items purchased on the website within 30 days of receiving the items. Items from SALE or Outlet categories can be exchanged within 14 days of receiving them.

*For a refund, the company will charge a credit card fee of 5% of the transaction amount.

*Custom-made or personalized orders can’t be exchanged or returned.


Returned items remain the customer’s  responsibility until they reach us. Please make sure they’re packed properly so they are not  damaged on the way and send us a note with proof of postage.